At Anamta Footwear, we understand that customers may sometimes need to cancel an order after placing it. This Cancellation Policy explains when an order can be cancelled and how cancellations and applicable refunds are handled.
Please read this policy carefully before placing an order.
1. Order Cancellation
Customers may request cancellation of an order before the order has been processed or dispatched.
To request cancellation, please contact us as soon as possible after placing the order.
Cancellation requests are subject to the processing status of the order. Once an order has entered the packing, shipping, or dispatch process, cancellation may no longer be possible.
2. How to Request Cancellation
To request cancellation, please contact Anamta Footwear using the contact details provided below.
Please provide:
- Order number
- Customer name
- Registered mobile number
- Email address used for the order
- Reason for cancellation, if applicable
Providing the correct order information will help us process your request more efficiently.
3. Cancellation Before Order Processing
If your cancellation request is received before the order has been processed, we will make reasonable efforts to cancel the order.
If payment has already been received, an applicable refund will be initiated after cancellation is confirmed.
4. Cancellation After Order Processing
Once an order has been processed for packing or shipment, cancellation may not be possible.
If the order has already been dispatched, the customer may need to follow the applicable return process instead of requesting cancellation.
Any such request will be handled according to our Refund And Return Policy.
5. Cancellation After Dispatch
Orders that have already been dispatched generally cannot be cancelled through the normal cancellation process.
If you no longer wish to receive the product, you may contact us for assistance. Depending on the circumstances, you may be required to receive the order and initiate an eligible return in accordance with our Refund And Return Policy.
6. Refund for Cancelled Orders
If a cancellation is successfully approved and payment has already been received, the applicable refund will generally be processed through the original payment method.
The time required for the refund to appear in your account may vary depending on:
- Payment method
- Payment gateway
- Bank or financial institution
- UPI provider
- Other payment service providers
Anamta Footwear cannot control processing delays caused by third-party financial institutions or payment providers.
7. Cancellation of Cash on Delivery Orders
For Cash on Delivery orders, customers should contact us as soon as possible if they wish to cancel.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once the order has been dispatched, cancellation may not be possible.
8. Cancellation Due to Product Unavailability
In certain situations, we may need to cancel an order because the ordered product is unavailable or cannot be fulfilled.
This may happen due to:
- Inventory discrepancies
- Product damage before dispatch
- Unexpected stock shortages
- Technical or system errors
- Other legitimate operational reasons
If we cancel an order for which payment has already been received, an applicable refund will be processed.
9. Cancellation Due to Pricing or Technical Errors
In rare circumstances, an order may be affected by an obvious pricing, inventory, technical, or system error.
Where necessary, Anamta Footwear reserves the right to cancel such an order.
If payment has already been collected for an order cancelled for this reason, an applicable refund will be processed.
10. Fraudulent or Suspicious Orders
Anamta Footwear reserves the right to cancel or hold an order where we reasonably suspect:
- Fraudulent activity
- Unauthorized payment
- Incorrect customer information
- Multiple suspicious orders
- Abuse of promotional offers
- Other activity that may pose a security or financial risk
If payment has already been received and the order is cancelled, an applicable refund may be processed after verification.
11. Promotional Orders
Orders placed using discount codes, coupons, special offers, or promotional pricing may be subject to additional cancellation conditions.
If an order is cancelled, promotional benefits may not be reinstated or transferred to another order unless specifically permitted by the terms of the relevant promotion.
12. Partial Cancellation
If an order contains multiple products, you may request cancellation of individual products before the order is processed or dispatched.
Whether partial cancellation is possible will depend on the order’s processing status.
Once an item has been packed or dispatched, cancellation of that particular item may no longer be possible.
13. Failed Delivery and Refusal of Delivery
Simply refusing to accept a dispatched order does not automatically constitute an approved cancellation.
If an order is refused or remains undelivered and is subsequently returned to us, any applicable refund will be considered after the product is received and the circumstances are reviewed.
Additional shipping or return charges may apply where the return is caused by reasons attributable to the customer, subject to applicable law.
14. Cancellation and Return Are Different
Cancellation applies to an order that has not yet been processed or dispatched.
Once an order has been delivered, any request to send the product back must be handled under our Refund And Return Policy.
Customers should therefore contact us as early as possible if they wish to cancel an order.
15. Changes to This Cancellation Policy
Anamta Footwear reserves the right to modify or update this Cancellation Policy when necessary.
Any revised version will be published on this page along with the updated effective date.
Customers are encouraged to review this policy periodically.
16. Contact Us
For cancellation-related queries or requests, please contact:
Anamta Footwear
Address: Alvi Nagar, Madhav Puram, Meerut, Uttar Pradesh – 250002
Phone: +91 7818908244
Email: anamtafootwear@mail.com
Please include your order number when contacting us regarding cancellation of an existing order.
By placing an order with Anamta Footwear, you acknowledge that you have read and understood this Cancellation Policy.
