At Anamta Footwear, we want our customers to be satisfied with their purchases. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or refund subject to the terms and conditions mentioned below.
Please read this policy carefully before placing an order.
1. Eligibility for Return
A product may be eligible for return if:
- You received a damaged or defective product.
- You received a product different from the one you ordered.
- The product received has a manufacturing defect.
- The product does not match the product ordered due to an error on our part.
Return requests must be raised within the applicable return period mentioned on the product page, order confirmation, or other communication provided at the time of purchase.
2. Condition of the Product
To be eligible for a return, the product must generally:
- Be unused and unworn.
- Be in its original condition.
- Have all original tags, labels, packaging, and accessories intact.
- Not have any signs of washing, alteration, damage, or misuse.
- Be returned with the original invoice/order details where applicable.
For footwear, please try the product indoors on a clean surface if you need to check the size or fit. Products showing visible signs of outdoor use may not be accepted for return.
3. Products That May Not Be Eligible for Return
A return or refund may not be accepted in situations including:
- The product has been worn or used.
- The product has been washed or cleaned.
- The product has been damaged after delivery.
- The product has been altered or modified.
- The original packaging, tags, or accessories are missing.
- The product has been damaged due to improper handling or usage.
- The return request is made after the applicable return period.
- The product is specifically marked as non-returnable on the website.
4. How to Request a Return
To request a return, please contact us using the contact details provided below.
When contacting us, please provide:
- Order number
- Customer name
- Registered mobile number or email address
- Product name
- Reason for return
- Clear photographs of the product, packaging, tags, and any visible damage or defect
We may request additional information or photographs to evaluate the return request.
Submitting a return request does not automatically guarantee approval. The request will be reviewed according to this policy.
5. Verification of Return Requests
Once we receive your request, our team may review the information and photographs provided.
If the issue is related to a damaged, defective, or incorrect product, we may require the product to be returned for physical inspection.
The return will be approved only after the product meets the applicable return conditions.
6. Return Pickup
Where a return is approved and return pickup is available, we may arrange pickup through our designated courier partner.
Customers must ensure that the product is properly packed and ready for collection.
If pickup is not available at the delivery location, we may provide alternative return instructions.
7. Exchange
Where applicable, customers may request an exchange instead of a refund for eligible products.
Exchange availability may depend on:
- Product availability
- Selected size
- Color or variant availability
- Return eligibility
- Delivery location
If the requested replacement product is unavailable, we may provide an alternative resolution, including a refund where applicable.
8. Size and Fit
Customers are responsible for selecting the appropriate size before placing an order.
If a size-related return or exchange is permitted for a particular product, the product must meet all applicable return conditions.
We recommend checking the available size information and size guide before completing your purchase.
9. Refunds
If your return is approved and a refund is applicable, the refund will generally be processed after the returned product has been received and inspected.
The refund amount may depend on the circumstances of the return and the applicable terms of the order.
Refunds will normally be processed through the original payment method or another appropriate method, where applicable.
10. Refund Processing Time
Once a refund has been approved, it may take several business days for the amount to appear in your bank account or payment account.
The exact time may vary depending on:
- Payment method
- Bank or financial institution
- Payment gateway
- Processing time of the relevant service provider
Anamta Footwear cannot control delays caused by banks, payment gateways, or other third-party financial service providers.
11. Shipping Charges and Return Costs
If the return is due to an incorrect, damaged, or defective product supplied by Anamta Footwear, we may arrange the return process according to the circumstances.
For other eligible returns, any applicable return shipping charges or deductions will be communicated to the customer before processing the return, where applicable.
Original shipping charges may not always be refundable.
12. Damaged or Incorrect Product
If you receive a package that appears damaged or tampered with, please inform us as soon as possible.
If you receive an incorrect, damaged, or defective product, please contact us promptly and provide photographs or videos showing:
- The outer packaging
- Shipping label
- Product
- Product tags
- Visible damage or defect
Please retain the original packaging until the matter has been resolved.
13. Return Inspection
All returned products may be inspected before a refund or exchange is approved.
If the returned product does not meet the conditions specified in this policy, we may reject the return request.
In such cases, the product may be returned to the customer, subject to applicable shipping arrangements.
14. Multiple Products in One Order
If an order contains multiple products, customers may need to clearly identify which product is being returned.
Where only part of an order is returned, the refund will apply only to the eligible returned product(s), subject to the applicable terms.
15. Cancellation During Return Processing
Once a return request has been approved and the return process has started, the customer may not be able to cancel or modify the return request.
Please contact our customer support team as soon as possible if you need to make any changes.
16. Policy Abuse
We reserve the right to refuse returns, exchanges, or refunds where we reasonably believe that the return policy is being misused, including repeated fraudulent or abusive claims.
We may also take appropriate action against orders involving suspected fraud or unauthorized activity.
17. Changes to This Policy
Anamta Footwear may modify this Refund And Return Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.
Any updated version will be published on this page with the revised effective date.
18. Contact Us
For any questions or requests relating to returns, exchanges, or refunds, please contact:
Anamta Footwear
Address: Alvi Nagar, Madhav Puram, Meerut, Uttar Pradesh – 250002
Phone: +91 7818908244
Email: anamtafootwear@mail.com
Please keep your order number available when contacting us regarding an order.
By placing an order with Anamta Footwear, you acknowledge that you have read and understood this Refund And Return Policy.
